Refund Policy
At [Your Company Name], customer satisfaction is our top priority. We strive to deliver high-quality jute, seagrass, and terracotta products. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refunds
- Products must be unused and in the same condition as when you received them.
- Items must be returned in their original packaging.
- Refund requests must be made within 30 days of purchase.
Non-Refundable Items
- Customized or personalized items.
- Sale items or items marked as “final sale.”
- Damaged items due to misuse or improper care.
Process for Refunds
- Contact our customer support team at [Insert Email Address] or [Insert Phone Number] to initiate a refund.
- Provide proof of purchase (order confirmation or receipt).
- Ship the product to the return address provided by our team.
- Once we receive and inspect the item, we will notify you about the status of your refund.
Refund Method
If you wish to exchange a product, please follow the same process as refunds. Exchanges are subject to product availability.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]